Our monthly Monitoring service uses remote monitoring software to keep an eye on your entire network.

Monitoring may be purchased as a standalone service or as part of an Maintenance and Support agreement.

Monitoring is included in all Managed Services plans.

Monitoring follows a simple 3 step process:

1. We inventory your network. Devices that we look for and can monitor include:

Servers Windows 2008 Enterprise Windows 2008 Standard Windows 2003 Ent 64 BIT 1 - Windows SBS 2003 Windows 2003 Enterprise Windows 2003 Standard VMWare - ESXi Servers VMWare - ESX Servers Networking Network Equipment Cisco ASA Firewalls Cisco PIX Firewalls Barracuda WebFilters Backup Symantec BackUp EXEC Battery backup and UPS

Applications Exchange 2007 Exchange 2003 SQL 2005 SQL 2000 Progress Symantec Anti-virus - Endpoint Symantec Anti-virus - Corporate KwikTag Microsoft Dynamics NAV Microsoft Dynamics CRM Blackberry Enterprise Server Workstations Vista XP Professional

2. We configure our monitoring service to check for selected events.

We achieve this by applying an Alerting Template to each of the devices that we monitor for you. There are literally thousands of different events that our monitoring service watches – Exchange 2007 alone has 118 events!

Some of the major events include:

• System uptime/downtime.
• Errors and warning in System, Security and Application logs.
• Hardware health including RAM, disk drives and RAID.
• CPU Usage
• Software installation and removal
• Internet and network connectivity
• Available disk space
• Database growth and health
• Failed logon attempts
• Started, Stopped and Failed Services
• Backup Job failed or Completed with Errors

3. We watch for alerts to be generated and execute a planned response.

Our Monitoring Service then watches your systems around the clock.

Alerts are distributed direct to eBuild Service or to your selected IT Services provider - be it one of your staff members or another outsourced service provider.

Immediate visibility… it’s that simple.